Privacy Policy
Effective Date: May 31, 2026
This Privacy Policy describes how 5 Star STR, operated by EZ Arba LLC (“5 Star STR,” “we,” “us,” or “our”), collects, uses, and shares information about you when you visit our website at 5starstr.com, submit one of our online or social media lead forms, or otherwise communicate with us. By submitting your information to us, you agree to the practices described in this policy.
Who We Are
5 Star STR is a short-term rental property management company serving Las Vegas, Henderson, and the surrounding Nevada area. You can reach us using the contact details at the bottom of this policy.
Information We Collect
We collect information that you provide to us directly, including when you fill out a contact form, request an income estimate, or submit a lead form on our website or on social media platforms such as Facebook and Instagram. This information may include:
- Your name
- Your email address
- Your phone number
- Information about your property, such as whether you own a short-term rental, where it is located, and whether you currently work with a property manager
- Any other information you choose to provide in your message or responses
When you use a lead form hosted on a social media platform, that platform may pre-fill some of your contact details (such as the name, email, and phone number associated with your account) and pass them to us once you submit the form.
We may also automatically collect limited technical information when you visit our website, such as your browser type, device information, pages viewed, and similar usage data, through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and provide the information, consultation, or income estimate you requested
- Contact you about our property management services
- Send you marketing communications, updates, and offers that may interest you
- Operate, maintain, and improve our website and services
- Comply with legal obligations and protect our rights
Communications and Consent
By providing your phone number and email address, you consent to be contacted by 5 Star STR by phone call, text message, and email, including through automated technology, for both service and marketing purposes related to property management. Consent to receive marketing messages is not a condition of any purchase or service.
Message and data rates may apply to text messages. Message frequency varies. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails by clicking the unsubscribe link in any email or by contacting us directly. Even if you opt out of marketing messages, we may still send you non-marketing messages related to a request you have made or a service we are providing.
How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers. We share information with trusted third parties that perform services on our behalf, such as email delivery, customer relationship management, data hosting, and analytics. These providers are permitted to use your information only to perform services for us.
- Legal requirements. We may disclose information if required to do so by law, or in response to a valid legal request, or to protect the rights, property, or safety of 5 Star STR, our clients, or others.
- Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Social Media Lead Forms and Third-Party Platforms
When you submit a lead form through a third-party platform such as Facebook or Instagram, your information is first collected by that platform under its own privacy policy and then shared with us. We are not responsible for the data practices of those platforms. We encourage you to review the privacy policy of any platform you use, including Meta’s Data Policy, to understand how it handles your information.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to understand how visitors use our site and to support our advertising. This may include analytics tools and advertising pixels, such as the Meta Pixel, that help us measure and improve our campaigns. You can control cookies through your browser settings, though disabling them may affect how the site functions.
Data Retention
We keep your personal information for as long as needed to respond to your inquiry, provide our services, and fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your Rights and Choices
You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time, by contacting us using the details below.
Nevada residents. Under Nevada law, Nevada consumers have the right to submit a request directing a business not to sell certain personal information. We do not sell your personal information. If you would like to submit a request regarding the sale of your information, please contact us using the details below.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
5 Star STR (EZ Arba LLC)
410 S. Rampart Blvd, Suite 390
Las Vegas, NV 89145
Phone: 702-887-1099
Email: eran@5starstr.com
Website: 5starstr.com